Consumer Merchandise Return Form

Current Processing Time	30 Business Days

You may return your online order within 30 days from date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded).

Please note:

Non-defective returns must be returned in new and unused condition along with its original packing materials.
Personalized and customized items are non-refundable.
If purchase was not from tervis.com, please return your item(s) to retailer where purchased with your sales receipt.

Find your order below to start return process.

* Denotes field is required

Order Information

Order Number

Shipping Zip Code

Personal Information

This is a residential address

This is a business

First Name

Last Name

Shipping Address 1

Shipping Address 2

City

State

Shipping Zip Code

Phone Number

Confirm Email

YES! Please add me to the Tervis email list for exclusive previews and discounts. Tervis will never share or sell your personal information. See Privacy Policy.

Returning Product Information

Product 1

Item

Qty

Reason

Refund or Exchange

Exchange 1

Item Number

Qty

Description

I give Tervis permission to charge my credit card on file for any additional sales tax or shipping charges my exchange may incur.

I have read and understand the Terms and Conditions of the return policy.

Returns FAQ

Shipping charges will not be refunded.

If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order subtotal.

If your order qualified for a free gift with minimum purchase and your return results in your order falling below the minimum purchase requirement, the free item can be returned or kept. If kept, the cost of the free item will be deducted from the credit for items returned.

Tumblers

Mugs

Kids

12oz Tumblers

Travelers

Venture™ Bottles

Straw Lid Tumblers

Accessories

Floral Designs

Artist Collabs

Customize It

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